Hear Forrester analyst Stephanie Moore discuss how to achieve maturity in outsourcing based on transparent and objective measurement of deliverables.
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Introduction and context Why CAST was first introduced Rationale for further rollout in IBM IT
The new collaborative ADM approach: Gen-O Focus on "time to value" and "cycle time" Measurement as a way to motivate and provide recognition
Reaction to Gen-O among peers at other companies The difficulty of mass collaboration
Value of CAST in component reuse initiative and Gen-O
Learning opportunity for developers